Remote Technical Training Support Engineer

Location: California

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 05, 2020

This job expires in 5 days

Job Category: Training

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A technical education services provider is searching for a person to fill their position for a Remote Technical Training Support Engineer.

Core Responsibilities Include:

  • Providing online interaction with our customers all around the globe
  • Troubleshooting assistance for customer issues, integrations and relevant problems
  • Training customers for better use in our system, understand application architectures and software integration

Skills and Requirements Include:

  • Bachelor’s degree and 2+ years of related experience; advanced degree with no experience; or equivalent combo
  • At least 2 Years of experience as Tier2/3 Technical Support
  • Proficient English - verbal and written; Highly technical and analytical thinker
  • Excellent communication and customer facing skills
  • Experience working in the Startup/Hi-Tech industry
  • Strong interpersonal skills with a proven track record of working cross-functionally to resolve customer issues