Remote Technology Coordinator

Job Summary

A training and development company needs applicants for an opening for a Remote Technology Coordinator.

Individual must be able to fulfill the following responsibilities:

• Provide timely, helpful, and delightful responses
• Resolve IT tickets and troubleshoot tech issues across all existing platforms
• Research and advise on software and hardware selection

Must meet the following requirements for consideration:

• At least 2+ years of experience working at an IT helpdesk in a remote or hybrid environment
• Experience using helpdesk software such as: FreshService, ZenDesk, etc
• Proficient in troubleshooting hardware and software issues in an Apple/Mac environment
• Administering accounts in Microsoft Office, Google Workspace, and other SaaS applications
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Attention to detail, and advanced time management and organization skills