Job Summary
A company offering fraud protection is filling a position for a Remote Technology Customer Success Associate.
Core Responsibilities Include:
- Developing collateral and conducting weekly performance reviews with client teams
- Ensuring swift resolution of account issues
- Ensuring the ongoing client satisfaction and retention of a portfolio
Must meet the following requirements for consideration:
- 1+ years of Customer Success Management or Account Management; technology background preferred
- Customer management experience within complex accounts
- Ability to analyze complex situations and develop associated action plans
- Ability to generate and manipulate data for presentations (Microsoft Excel, Looker, etc)
