Remote Technology Customer Success Lead

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, Nov 23, 2021

This job expires in: 22 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer, 100% Virtual Company

Career Level: Experienced

Job Summary

A provider of recruiting software has an open position for a Remote Technology Customer Success Lead.

Candidates will be responsible for the following:

  • Working with the Sales team to ensure new Customer and Team Member information is up to date
  • Owning allocations of new work requests and helping to create an allocation method
  • Owning escalations through team guidance or providing an escalation point to the customer

Applicants must meet the following qualifications:

  • 3+ years of people management in a fast paced customer facing environment
  • Experience of owning customer satisfaction and retention metrics
  • Appreciation for how quality processes, knowledge sharing and continual improvement create a delightful customer experience
  • Understanding of the importance of a human centric approach to customer success
  • Ability to form lasting relationships with both external customers and internal stakeholders
  • Driven by the social impact mission and desire to use skills to influence global change and employment opportunities

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