Job Summary

A provider of recruiting software has an open position for a Remote Technology Customer Success Lead.

Candidates will be responsible for the following:

• Working with the Sales team to ensure new Customer and Team Member information is up to date
• Owning allocations of new work requests and helping to create an allocation method
• Owning escalations through team guidance or providing an escalation point to the customer

Applicants must meet the following qualifications:

• 3+ years of people management in a fast paced customer facing environment
• Experience of owning customer satisfaction and retention metrics
• Appreciation for how quality processes, knowledge sharing and continual improvement create a delightful customer experience
• Understanding of the importance of a human centric approach to customer success
• Ability to form lasting relationships with both external customers and internal stakeholders
• Driven by the social impact mission and desire to use skills to influence global change and employment opportunities