Job Summary
A technology company has an open position for a Remote Technology Customer Success Manager.
Must be able to:
- Collaborate closely with the VP of Customer Success, to help grow the CSM team members
- Execute strategic initiatives to optimize the team's onboarding process and better the CSM organization
- Define and launch Customer initiatives focused on increasing product adoption
Must meet the following requirements for consideration:
- Experience supporting customers implementing a complex SaaS product
- At least 3-5 years of experience working in Customer Success at a SaaS company
- Experience leveraging frameworks to help customers expand product adoption and utilization
- A mind for Martech technology
- Familiarity with HTML, CSS, JavaScript, and APIs
- A track record of customer retention and expansion, and the ability to coach a team on these skills and best practices
