Remote Technology Customer Success Strategy Director

Job Summary

An e-commerce technology and services company has an open position for a Remote Technology Customer Success Strategy Director.

Core Responsibilities of this position include:

• Building strong relationships with our customers and their key stakeholders
• Developing and executing customer success strategies
• Collaborating with the product development team to influence the product roadmap based on customer feedback and market trends

Position Requirements Include:

• Bachelor's degree in business, marketing, or related field
• Experience managing and leading a team of customer success managers
• 8+ years of experience in customer success, account management, or management consulting
• Strong background in management consulting, with experience in advising clients on ecommerce or ad spend management
• Excellent communication and presentation skills
• Strong project management and organizational skills