Remote Technology Customer Support Associate

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 31, 2021

This job expires in: 17 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A technology company is filling a position for a Remote Technology Customer Support Associate.

Individual must be able to fulfill the following responsibilities:

  • Provide first-class customer support
  • Report, profile, and when possible, diagnose new product issues
  • Determine severity, frequency, possible workarounds

Qualifications Include:

  • 4 or more years working directly with customers to resolve technical issues
  • Comfortable troubleshooting problems with customers over the phone
  • Familiarity with support-ticketing systems
  • Familiarity with JIRA or other bug-tracking systems
  • Prior experience with startups, or a high level of flexibility

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