Remote Technology Customer Support Community Senior Manager

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Nov 19, 2020

This job expires in 22 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A data technology and marketing company is seeking a Remote Technology Customer Support Community Senior Manager.

Core Responsibilities of this position include:

  • Leading development of next-generation support experiences
  • Managing relationship with customer support vendor
  • Partnering to advance adoption and increase value of platform

Position Requirements Include:

  • Bachelor's degree
  • 6+ years experience in SaaS support operations
  • 3+ years of experience in MarTech
  • 2+ years of experience managing direct reports
  • Experience providing support experience in mid-market and SBM install bases
  • Experience managing 3rd party outsourcing relationships