Job Summary
A data technology and marketing company is seeking a Remote Technology Customer Support Community Senior Manager.
Core Responsibilities of this position include:
- Leading development of next-generation support experiences
- Managing relationship with customer support vendor
- Partnering to advance adoption and increase value of platform
Position Requirements Include:
- Bachelor's degree
- 6+ years experience in SaaS support operations
- 3+ years of experience in MarTech
- 2+ years of experience managing direct reports
- Experience providing support experience in mid-market and SBM install bases
- Experience managing 3rd party outsourcing relationships
