Job Summary
A privately held technology company specializing in providing the necessary data that businesses need has an open position for a Remote Technology Customer Support Content Strategist.
Individual must be able to fulfill the following responsibilities:
- Focus on building out a useful customer facing support experience to ensure customers adopt solutions successfully
- Leverage current how to documentation and empower customers to self service their product needs
- Draw insights from day to day customer experiences to uncover knowledge gaps and suggestions for our Support team
Required Skills:
- Experience in fast growth SaaS startup environments
- Experience with internal and external cross team collaboration
- Excel at public speaking and are comfortable delivering trainings and hosting virtual events
- Ability to take complex technical concepts and clearly explain them to technical and non technical audiences
