Remote Technology Customer Support Content Strategist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 01, 2021

This job expires in: 11 days

Job Category: Writing

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A privately held technology company specializing in providing the necessary data that businesses need has an open position for a Remote Technology Customer Support Content Strategist.

Individual must be able to fulfill the following responsibilities:

  • Focus on building out a useful customer facing support experience to ensure customers adopt solutions successfully
  • Leverage current how to documentation and empower customers to self service their product needs
  • Draw insights from day to day customer experiences to uncover knowledge gaps and suggestions for our Support team

Required Skills:

  • Experience in fast growth SaaS startup environments
  • Experience with internal and external cross team collaboration
  • Excel at public speaking and are comfortable delivering trainings and hosting virtual events
  • Ability to take complex technical concepts and clearly explain them to technical and non technical audiences

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