Job Summary
A Series B technology platform is searching for a person to fill their position for a Remote Technology Customer Support Manager.
Individual must be able to fulfill the following responsibilities:
- Own customer support team management; inspiring team performance through data insights
- Use data to highlight areas of improvement, customer insights, and growth opportunities
- Work cross functionally to own improvement initiatives from start to finish
Skills and Requirements Include:
- Experience in a customer service management role
- Strong track record of team management
- Data-driven mindset, strong business judgment, and proven ability to perform analysis
- Strong and effective verbal and written communication
- Excellent organization and time management
- Entrepreneurial hustle and proven self-starter with owner’s mentality
