Job Summary
A technology company has a current position open for a Remote Technology Customer Support Process Analyst.
Candidates will be responsible for the following:
- Providing support for GSD offshore teams on escalated issues that may require cross-functional discussions
- Providing expertise on regional/Global Service Desk (GSD) processes and procedures
- Coordinating with BA and project team, a GSD implementation plan and impact analysis of the proposed change
Must meet the following requirements for consideration:
- BA/BS degree or equivalent experience, preferably in computer-related field
- Expertise in MS Word, Excel (including Excel pivot tables), Visio, and PowerPoint required
- Experience working on a project team
- Experience in Salesforce
- Excellent written and verbal English communication skills are essential
- Requires strong process orientation, analysis, judgment, negotiation and problem-solving skills
