Job Summary
A software development company is seeking a Remote Technology Customer Support Specialist.
Core Responsibilities of this position include:
- Responding to a variety of customer inquiries through email, webchat, and conferencing
- Owning technical customer issues from initial report to resolution
- Partnering with Product and Engineering teams to translate user challenges and feedback into product requirements and features
Applicants must meet the following qualifications:
- Experience working in customer success or technical customer support
- Affinity towards tech
- Ability to dive deep into, troubleshoot, and resolve technical issues
- Ability to develop and lead customer focused projects
- Analytical mindset and a knack for problem resolution
