Remote Technology Customer Support Specialist

Job Summary

A K-12 education technology provider has an open position for a Remote Technology Customer Support Specialist.

Core Responsibilities of this position include:

• Processing and troubleshooting daily roster updates
• Reviewing, validating, and cleaning roster files to prevent errors
• Working with new customers to provide an exceptional first-time rostering experience

Required Skills:

• 3+ years of technology support experience interacting with customers via phone, email, and/or live chat
• Knowledgeable of personal computing hardware platforms, basic network technology, and software
• Excellent written and verbal communication skills
• Proven ability to communicate clearly and effectively
• Poised and professional in stressful situations
• Must be passionate about customer experience, satisfaction, and quality of support