Remote Technology Customer Support Specialist

Job Summary

A crypto data accessibility technology company is filling a position for a Remote Technology Customer Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Help craft operational processes and procedures designed to move our Customer Support Team
• Troubleshoot and solve external user issues
• Partner with our Product and Engineering teams to navigate technical issues and communicate resolutions to end users

Required Skills:

• Excel in analytical thinking and problem-solving
• Have excellent communication skills, both written and verbal
• Have a deep understanding of the Wizard community
• Have a process-oriented mindset and the ability to get things done
• Are humble and have a proven track record of working well across teams and with external partners