Job Summary

A software development company is filling a position for a Remote Technology Lead Customer Support Engineer.

Core Responsibilities of this position include:

• Leading a team of Support Engineers that communicate efficiently and effectively with our customers
• Owning customer communications from initial contact until resolution to make sure our customers are supported every step of the way
• Influencing support processes of customer support on a rapidly growing team that spans multiple time zones

Qualifications Include:

• 4+ years of work experience in a customer support or IT role
• Excellent understanding of Apple macOS, iOS, and iPadOS
• Experience managing Jamf Pro or other Apple specific mobile device management solutions
• Experience meeting and defining SLAs such as customer satisfaction, initial response, and issue resolution times
• Experience and ability to coach and mentor others
• Skilled in shell scripting and the macOS command line; comfortable using Terminal to execute commands or run scripts