Job Summary
A financial services company is seeking a Remote Telecom Specialist in Hartford.
Individual must be able to fulfill the following responsibilities:
- Address service requests
- Solve incidents
- Perform troubleshooting
Applicants must meet the following qualifications:
- Experience in Contact Center Production Support Operations
- Understanding of business processes AND
- How they relate to customer experience technology
- Extensive analytical / troubleshooting skills required for problem resolution
- Ability to analyze, troubleshoot and provision company's applications