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Remote Telecommunications Advanced Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Aug 03, 2022
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

A telecommunications company is filling a position for a Remote Telecommunications Advanced Technical Support Specialist.

Core Responsibilities Include:

  • Troubleshooting, analyzing, resolving, and escalating customer/network troubles
  • Handling advisor support calls and chats
  • Taking over ownership of level 1 trouble tickets that cannot be resolved

Must meet the following requirements for consideration:

  • Associates Degree or higher OR 2+ years' professional work experience
  • 3+ years' computer application experience with a strong proficiency in MS office applications
  • 2+ years' customer service experience
  • 2+ years' technical support or call center experience
  • Thorough understanding of the Commercial order process
  • Willingness to work and make decisions in a rapidly changing and uncertain environment

COMPLETE JOB DESCRIPTION

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