Job Summary

A fiber optics telecommunications company is seeking a Remote Telecommunications Collections Specialist in Tallahassee.

Individual must be able to fulfill the following responsibilities:

• Perform collections over the phone (inbound/outbound) and/or via email
• Focus on retaining aged and struggling accounts
• Interpret contracts if there is a need to resolve a customer dispute

Qualifications for this position include:

• Ability to collect on past due accounts while making quality decisions
• Demonstrated strong customer focus with ability to conduct detailed and intelligent financial discussions
• Proven excellent analytical, negotiation and decision making skills
• Ability to demonstrate sensitivity and compassion in a difficult situation
• Advanced computer proficiency in Microsoft Office products including Excel and Word
• Ability to identify and rectify billing issues without the need to transfer calls to other departments