Job Summary
A fiber optics telecommunications company is seeking a Remote Telecommunications Collections Specialist in Tallahassee.
Individual must be able to fulfill the following responsibilities:
- Perform collections over the phone (inbound/outbound) and/or via email
- Focus on retaining aged and struggling accounts
- Interpret contracts if there is a need to resolve a customer dispute
Qualifications for this position include:
- Ability to collect on past due accounts while making quality decisions
- Demonstrated strong customer focus with ability to conduct detailed and intelligent financial discussions
- Proven excellent analytical, negotiation and decision making skills
- Ability to demonstrate sensitivity and compassion in a difficult situation
- Advanced computer proficiency in Microsoft Office products including Excel and Word
- Ability to identify and rectify billing issues without the need to transfer calls to other departments
