Remote Telecommunications Customer Engagement Specialist in Port St Lucie

This job has been removed

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 01, 2021

This job expires in: 10 days

Job Category: Sales

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A fiber optics telecommunications company has an open position for a Remote Telecommunications Customer Engagement Specialist in Port St Lucie.

Candidates will be responsible for the following:

  • Providing technical telephone, IPTV, and Internet support to customers and answer complex questions
  • Performing follow-up testing, and/or troubleshooting
  • Promoting and maintaining a high quality, professional service-oriented image among customers

Skills and Requirements Include:

  • Must have a minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
  • Excellent interpersonal, time management, and organizational skills
  • Must have a High School Diploma or equivalent
  • Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change
  • Ability to effectively and professionally handle frequent changes, delays, or unexpected events
  • Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner

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