Job Summary
A fiber optics telecommunications company has an open position for a Remote Telecommunications Customer Engagement Specialist in Port St Lucie.
Candidates will be responsible for the following:
- Providing technical telephone, IPTV, and Internet support to customers and answer complex questions
- Performing follow-up testing, and/or troubleshooting
- Promoting and maintaining a high quality, professional service-oriented image among customers
Skills and Requirements Include:
- Must have a minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
- Excellent interpersonal, time management, and organizational skills
- Must have a High School Diploma or equivalent
- Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change
- Ability to effectively and professionally handle frequent changes, delays, or unexpected events
- Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner
