Remote Telecommunications Customer Service Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 06, 2021

This job expires in: 15 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A telecommunications company is in need of a Remote Telecommunications Customer Service Analyst.

Candidates will be responsible for the following:

  • Managing assigned accounts to fully support all sales associated activity
  • Monitoring installation from order to delivery on special needs requests
  • Educating customers on billing process, how to read bills and verifies billing accuracy, where appropriate

Applicants must meet the following qualifications:

  • An Associates degree or significant relevant experience is required
  • Minimum of 3+ years experience in similar account management responsibilities
  • Have experience in the Telecommunications industry
  • Must possess strong time management, communication, customer service, and organizational skills

COMPLETE JOB DESCRIPTION

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