Remote Telecommunications Systems Analyst in Salt Lake City

Location: Utah

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 16, 2020

This job expires in 19 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A corporate travel management company has an open position for a Remote Telecommunications Systems Analyst in Salt Lake City.

Core Responsibilities of this position include:

  • Managing operational component of a contact center phone system
  • Designing, building, and implementing call work flows
  • Providing reporting and analysis for leadership teams

Qualifications for this position include:

  • 1 year experience managing a contact center phone system
  • Experience with Five9 Cloud Contact Center Software, including Agent Desktop Plus
  • Experience with skills-based routing in an ACD environment
  • Strong analytical skills with the ability to synthesize information
  • Strong focus on defining and delivering an excellent customer experience
  • Self-starter with the ability to work independently and run projects