Job Summary
A telemedicine company is in need of a Remote Telemedicine Care Support Manager.
Candidates will be responsible for the following:
- Hopping in when needed to directly answer member inquiries in times of high volume or during staffing gaps
- Ensuring team performance metrics are met
- Facilitating the team’s alignment with broader organizational objectives
Skills and Requirements Include:
- 3-5 years of experience in CX at a digitally-driven company
- At least 2 years of management experience
- Experience mentoring and coaching team members
- Flexibility and experience managing in fast-paced, high-growth environments
- Experience managing email and voice support
- Willingness to get in the weeds with direct reports
