Remote Telemedicine Care Support Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 03, 2021

This job expires in: 8 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A telemedicine company is in need of a Remote Telemedicine Care Support Manager.

Candidates will be responsible for the following:

  • Hopping in when needed to directly answer member inquiries in times of high volume or during staffing gaps
  • Ensuring team performance metrics are met
  • Facilitating the team’s alignment with broader organizational objectives

Skills and Requirements Include:

  • 3-5 years of experience in CX at a digitally-driven company
  • At least 2 years of management experience
  • Experience mentoring and coaching team members
  • Flexibility and experience managing in fast-paced, high-growth environments
  • Experience managing email and voice support
  • Willingness to get in the weeds with direct reports

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