Job Summary
A pet healthcare company has an open position for a Remote Telemedicine Customer Care Specialist.
Candidates will be responsible for the following:
- Providing customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and other products and services
- Answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software
- Determining customer needs, research and provide solutions, coordinating with other team members as needed
Position Requirements Include:
- Ability to use deductive reasoning and analytical skills to resolve issues
- Proven strong technical aptitude skills including, but not limited to personal computer skills, including Microsoft Office
- Experience troubleshooting computer connectivity, hardware and software for Windows PC
- Ability to troubleshoot Android and iOS App connectivity and workflow
- Proven high quality customer facing inter-personal skills, with experience working with good customer relationships
- Demonstrated possesion of phone skills, with ability to establish rapport
