Job Summary

A marketing firm has a current position open for a Remote Teleservices Operations Supervisor.

Candidates will be responsible for the following:

• Assisting our client’s customers with one call problem-solving resolution
• Leading a team of inbound and/or outbound agents
• Focusing on staffing, staff attendance management, performance management, etc

Required Skills:

• High School Diploma or GED
• Thorough understanding of Contact Center operations
• Ability to work in a quiet home office space
• Understanding of and ability to execute inbound call programs
• Ability to present ideas and to communicate in writing, through emails and reports, or orally
• Ability to lead, build teams, motivate staff, and foster a positive and production work environment