Job Summary
A global retailer is filling a position for a Remote Temporary Point of Sale Mobile and SMART Specialist II in Bentonville.
Individual must be able to fulfill the following responsibilities:
- Troubleshooting and resolving basic technical issues (for example, accessing servers, checking basic statistics, issuing basic commands) by gathering needed information and formulating an action plan
- Identifying trends by reviewing incoming ticket logs; identifying related requests and incidents; determining when a series of calls are related to an underlying root cause
- Managing and resolving customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups) by identifying incident and business partner needs
Position Requirements Include:
- Ability to troubleshoot and resolve basic technical issues
- Ability to categorize urgency of incidents and requests and escalate critical and urgent requests
- Ability to determine and recommend ways to address improvement opportunities
- Previous experience working in a Call Center Environment
- Familiarity with mobile devices
