Remote Temporary Point of Sale Mobile and SMART Specialist II in Bentonville

Location: Arkansas

Compensation: Hourly

Staff Reviewed: Tue, Nov 10, 2020

This job expires in 11 days

Job Category: Information Technology

Remote Level: 100% Remote

Employment Status: Temporary

Employer Type: Employer

Job Summary

A global retailer is filling a position for a Remote Temporary Point of Sale Mobile and SMART Specialist II in Bentonville.

Individual must be able to fulfill the following responsibilities:

  • Troubleshooting and resolving basic technical issues (for example, accessing servers, checking basic statistics, issuing basic commands) by gathering needed information and formulating an action plan
  • Identifying trends by reviewing incoming ticket logs; identifying related requests and incidents; determining when a series of calls are related to an underlying root cause
  • Managing and resolving customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups) by identifying incident and business partner needs

Position Requirements Include:

  • Ability to troubleshoot and resolve basic technical issues
  • Ability to categorize urgency of incidents and requests and escalate critical and urgent requests
  • Ability to determine and recommend ways to address improvement opportunities
  • Previous experience working in a Call Center Environment
  • Familiarity with mobile devices