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Remote Third Shift Help Desk Associate Analyst

Job is Expired
Location: Texas
Compensation: To Be Discussed
Staff Reviewed: Fri, Nov 02, 2018
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

An IT company needs applicants for an opening for a Remote Third Shift Help Desk Associate Analyst.

Must be able to:

  • Research and investigate customer inquiries
  • Meet the individual customer service call volume and quality expectations
  • Monitor and troubleshooting POS/ATM transaction authorization hosts and transaction denials

Qualifications Include:

  • Attend on-going training to achieve level of technical skill needed to solve more complex problems
  • Proven ability to analyze and resolve problems with attention to detail
  • Proficiency with computers and related office equipment
  • Bachelor's degree or high school diploma/GED
  • Excellent customer service with strong verbal and written communications skills

COMPLETE JOB DESCRIPTION

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