Job Summary
A digital customer engagement services company has an open position for a Remote Ticket and Phone Customer Support.
Core Responsibilities of this position include:
- Providing top tier service to all consumers via calls and tickets
- Using customer service skills to solve problems and addressing concerns efficiently and empathetically
- Providing e-commerce and home delivery support for customers
Applicants must meet the following qualifications:
- Highly passionate and enthusiastic about serving customers
- Resilient towards multiple updates and change management
- Exceptional verbal and written communication skills
- Ability to maintain a positive and professional attitude
- Problem-solving skills and the ability to remain solution oriented
- Experience with CRM or ticketing systems