Remote Tier 1 Customer Support

Job Summary

A company is looking for a REMOTE Tier 1 Customer Support.

Key Responsibilities

• Handle 30-50 inbound calls daily to assist families with login issues and provide customer support
• Respond to high volumes of inquiries regarding products, services, and troubleshooting platform issues
• Utilize LiveChat and email to assist families, students, and teachers with technical problems

Required Qualifications and Training

• Previous technical help desk experience or recent technical certificate
• Strong knowledge of hardware troubleshooting, particularly with HP laptops
• Experience with Active Directory for password resets
• Ability to work remotely with a quiet environment and high-speed internet
• Availability to work Monday-Friday from 9am-6pm EST