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Remote Tier 1 Customer Support Advocate

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Tue, Mar 14, 2023
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced

Job Summary

An internet and eCommerce company is filling a position for a Remote Tier 1 Customer Support Advocate.

Core Responsibilities of this position include:

  • Diagnosing and troubleshooting technical issues
  • Answering product, account, and billing related questions
  • Assisting with sales and account management related processes

Required Skills:

  • Related customer support, community moderation, or account management experience
  • Experience with modern ticketing, customer engagement, and CMS solutions
  • Strong written and verbal communication skills

COMPLETE JOB DESCRIPTION

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