Remote Tier 1 Customer Support Advocate

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Mar 14, 2023

This job expires in: 24 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An internet and eCommerce company is filling a position for a Remote Tier 1 Customer Support Advocate.

Core Responsibilities of this position include:

Diagnosing and troubleshooting technical issues
Answering product, account, and billing related questions
Assisting with sales and account management related processes

Required Skills:

Related customer support, community moderation, or account management experience
Experience with modern ticketing, customer engagement, and CMS solutions
Strong written and verbal communication skills

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Remote Tier 1 Customer Support Advocate

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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