Job Summary
A global non-profit focused on providing high-quality educational assessments has a current position open for a Remote Tier 1 Customer Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Handle first level support (calls, emails, and chats) for common issues related to our products
- Investigate and resolve incidents regarding software products, services, and reports
- Lead partners through diagnostic procedures by listening to and providing instructions and replicating the issue internally
Position Requirements Include:
- High school diploma or equivalent required
- Minimum of two years call center, product-based support experience or related work activities
- Proficiency in Salesforce preferred, other CRM experience a plus
- Those with an educational background encouraged to apply
- Demonstrated organizational skills and ability to multi-task
- Excellent listening skills and tactful questioning in a calm manner to promote collaboration
