Remote Tier 1 IT Service Center Technician in Oklahoma City

Job ID: Available for Members

Location: Oklahoma

Compensation: To Be Discussed

Staff Reviewed: Mon, Feb 18, 2019

This job expires in 1 days

Job Category: Government, Information Technology

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An aerospace and defense company is in need of a Remote Tier 1 IT Service Center Technician in Oklahoma City.

Core Responsibilities Include:

  • Demonstrating a positive customer service attitude
  • Assisting customers experiencing problems with IT resources, or requesting new services
  • Receiving end user requests for support via phone, email, chat or web and responds in a timely and quality manner exceeding SLAs

Required Skills:

  • Bachelors Degree in Computer Science or a related technical discipline
  • 3 – 5 years of experience in a fast-paced enterprise IT support environment
  • 3 – 5 years of experience of basic IT troubleshooting
  • 3 – 5 years of experience answering high volume help desk technical calls
  • HDI certification required
  • All other requirements necessary for this position