Remote Tier 1 Service Desk Engineer

Job Summary

A company is looking for a Tier 1 Service Desk Engineer (Remote).

Key Responsibilities

• Provide end-user technical support via phone and email
• Troubleshoot a variety of technical issues and perform basic system administration tasks
• Escalate issues according to established SLAs and maintain strong customer service

Required Qualifications

• Experience in providing technical support in a service desk environment
• Familiarity with cloud-based technology, such as Office 365, is a plus
• Ability to work independently and handle customer issues without supervision
• Flexibility to adapt to a fast-paced, team-oriented environment
• Access to a car for potential onsite support as needed