Job Summary

A software company is filling a position for a Remote Tier 1 Software Customer Support Advocate.

Core Responsibilities of this position include:

• Troubleshooting qualified customer support inquiries and requests
• Comparing, analyzing, qualifying, and escalating customer requests to appropriate teams or individuals
• Providing thoughtful technical and product support to those of varying technical fluencies

Must meet the following requirements for consideration:

• Experience in a technical field
• Excellent written and verbal communication skills
• Natural-born evangelist with infectious enthusiasm and you genuinely relish troubleshooting and problem-solving
• Love to teach, and in order to do that well, you’re also eager to learn as much as you can
• Have related customer support, community moderation, or account management experience
• Worked as or with designers or other creative professionals and understand their needs