Remote Tier 1 Software Customer Support Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 31, 2021

This job expires in: 9 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level

Education Level: Bachelors

Job Summary

A technology company is seeking a Remote Tier 1 Software Customer Support Representative.

Core Responsibilities of this position include:

  • Consulting with incoming customers requests by telephone or by e-mail
  • Maintaining in-depth knowledge of products and services
  • Providing client product support

Qualifications Include:

  • High school diploma
  • Experience in a high call volume environment
  • Experience with Windows OS, Microsoft Office Suite, Bluebeam, and Adobe Acrobat
  • Excellent customer service skills
  • Ability to adapt and learn quickly

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