Job Summary
A software development company needs applicants for an opening for a Remote Tier 1 Support Agent in Salt Lake City.
Must be able to:
- Answer phone calls, emails, triage/respond to support cases and manage a diverse workload to meet timelines as outlined in our SLA
- Think on your feet, resolve problems quickly, and understand when to escalate matters to other members of the team
- Learn and keep up to date with new features across all our products and services
Qualifications for this position include:
- 1+ years of experience in a customer service position
- Basic understanding of website responsiveness and design standards
- Excellent written, verbal and phone etiquette skills
- Understanding of HTML/CSS and how they are used in website development
- Basic understanding of Photoshop
