Remote Tier 1 Support Representative

Job Summary

Handling incoming customer calls, the full-time Remote Tier 1 Support Representative will provide initial troubleshooting and problem resolution while documenting tickets in the Salesforce tracking system, exclusively for candidates in the Pacific Standard Time Zone.

Key responsibilities

• Process customer requests and incident reports while maintaining accurate documentation
• Provide preliminary information for escalation to Tier 2 Associates as necessary
• Build strong customer relationships and respond to inquiries efficiently and professionally

Required qualifications

• High school diploma or GED
• Previous experience in customer contact, technical support, or customer relations
• Proficiency with Microsoft CRM, Word, PowerPoint, and Excel
• Strong organizational and time management skills
• Ability to work independently and manage multiple projects simultaneously