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Remote Tier 1 Technical Support Agent

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Dec 15, 2020
Job Category: Customer Service, Information Technology
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A software technology company has a current position open for a Remote Tier 1 Technical Support Agent.

Candidates will be responsible for the following:

  • Supporting the ongoing daily maintenance of our primary software platform
  • Maintaining testing service on customers' behalf from behind the scenes
  • Documenting identifiable issues with steps to reproduce issues

Qualifications for this position include:

  • Confident with technical applications
  • Comfortable using both Mac/Windows platforms
  • Clear Communicator, Written & Verbal
  • Critical thinker, geared towards problem solving
  • Dynamic problem-solving abilities

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