Remote Tier 1 Technical Support Agent

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, Oct 18, 2020

This job expires in 24 days

Job Category: Customer Service, Information Technology

Remote Level: 100% Remote

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A software technology company has a current position open for a Remote Tier 1 Technical Support Agent.

Candidates will be responsible for the following:

  • Supporting the ongoing daily maintenance of our primary software platform
  • Maintaining testing service on customers' behalf from behind the scenes
  • Documenting identifiable issues with steps to reproduce issues

Qualifications for this position include:

  • Confident with technical applications
  • Comfortable using both Mac/Windows platforms
  • Clear Communicator, Written & Verbal
  • Critical thinker, geared towards problem solving
  • Dynamic problem-solving abilities