Remote Tier 1 Technical Support Representative in St Louis Park

Location: Minnesota

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 19, 2020

This job expires in 18 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A business support company is searching for a person to fill their position for a Remote Tier 1 Technical Support in St Louis Park.

Core Responsibilities of this position include:

  • Proactively keeping customer informed of how and when problems are resolved
  • Assisting in testing resolutions to ensure effectiveness
  • Taking initiative to constantly expand product knowledge within our platform

Qualifications Include:

  • Associate degree or Equivalent SaaS Business Experience
  • Minimum of 2-4 years' experience in a call center or customer service environment
  • Strong collaboration and team building skills
  • Excellent problem solving and troubleshooting skills
  • Good verbal and written communication skills