Job Summary

A technology company is filling a position for a Remote Tier 2 Application Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Provide customer technical support via omnichannel interactions
• Utilize service desk platform
• Triage customers reported incidents for severity, urgency, and content to ensure consistency and quality in case content

Required Skills:

• 5+ years of Support Center experience with SaaS products
• Strong interpersonal, written, and verbal communication skills
• Bachelor's degree or equivalent experience
• Excellent organizational, time-management, and prioritization skills
• Advanced proficiency with documenting cases by responding, troubleshooting, and resolving
• Advanced technical aptitude to problem solve and understand complicated problem statements