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Remote Tier 2 Product Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Jun 09, 2022
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

An advanced data analytics company has an open position for a Remote Tier 2 Product Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Troubleshoot higher complexity end user issues (Tier 2) via phone call, email, and chat
  • Optimize ticket forms and processes for higher resolution efficiency and better data capture
  • Build reports and dashboards for management teams to analyze technical ticket data

Must meet the following requirements for consideration:

  • Bachelor’s degree required
  • 3+ years experience in tier 2 product software support
  • Some programming knowledge or experience
  • Experience with CRM tools like Salesforce, Zendesk or similar
  • Experience handling time-sensitive, pressure-intensive customer issues
  • Excellent project management skills and attention to detail

COMPLETE JOB DESCRIPTION

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