VirtualVocations - Remote Jobs Virtual Vocations Logo

Advanced Search

Remote Tier 2 Software Customer Support Representative in Jacksonville

Job is Expired
Location: Florida
Compensation: To Be Discussed
Staff Reviewed: Thu, Jan 20, 2022
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Bachelors

Job Summary

A software development company is filling a position for a Remote Tier 2 Software Customer Support Representative in Jacksonville.

Core Responsibilities of this position include:

  • Recognizing both basic and advanced problems, conducts research, provides resolution and follow up
  • Providing application support relating to software functionality, incident resolution and systems configuration
  • Logging and tracking calls using CRM, maintains incident history and related problem documentation

Qualifications Include:

  • Able to clearly explain complex information and technical terms in a simplified manner
  • Basic knowledge and understanding of SQL queries and relational databases
  • Associate's degree or equivalent work experience
  • A creative problem solver who is passionate about ensuring customers are successful
  • 2-5 years' prior experience in a technical support or professional services role supporting complex SaaS solution(s) for Enterprise B2B customers

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website Website URL

hidden map

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

FULL COMPANY PROFILE

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
Get Started SIGN UP WITH Facebook SIGN UP WITH Google

Related Jobs!