VirtualVocations - Remote Jobs Virtual Vocations Logo

Advanced Search

Remote Tier 2 Support Engineer

Job is Expired
Location: Central Time, Florida, Indiana, Kansas, Kentucky, Michigan, Nebraska, North Dakota, South Dakota, Tennessee, Texas
Compensation: To Be Discussed
Staff Reviewed: Wed, Feb 21, 2018
Job Category: Customer Service, Information Technology
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A digital product design platform is in need of a Remote Tier 2 Support Engineer.

Must be able to:

  • Directly respond to and engage qualified customer inquiries and requests
  • Compare, analyze, and escalate user requests to Product and Engineering teams
  • Directly engage and collaborate with Engineering teams to quickly resolve customer issues or reported bugs

Required Skills:

  • Possess excellent written and verbal communication skills
  • A natural-born evangelist with infectious enthusiasm
  • Genuinely relish troubleshooting and problem-solving complex puzzles
  • Experience serving as quality assurance for escalated customer requests and bugs
  • Have prior knowledge of design practices
  • Demonstrated technical support experience, preferably in a SaaS B2B setting

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
Get Started SIGN UP WITH Facebook SIGN UP WITH Google

Related Jobs!