VirtualVocations - Remote Jobs Virtual Vocations Logo
Advanced Search

Remote Tier 2 Technical Support Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Sep 20, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

An eCommerce technology solution provider is filling a position for a Remote Technical Support Engineer.

Must be able to:

  • Research, troubleshoot, and respond to customers to resolve questions around our API, eCommerce integrations
  • Create detailed Jira cards for the Product and Engineering teams when issues that need development work are discovered
  • Document a resolution path for cases that you work through

Skills and Requirements Include:

  • 1 or more years of SaaS technical support
  • Customer-facing communication as well as internal documentation experience
  • Familiarity with two or more languages such as Ruby/Ruby on Rails, PHP, JavaScript/Node, Python, Java, C#/.NET, Go
  • Integrating systems and tools utilizing APIs
  • Supporting APIs by utilizing troubleshooting tools such as Postman and logging systems
  • Supporting eCommerce platforms, integrations, or ERPs

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
Get Started SIGN UP WITH Facebook SIGN UP WITH Google

Related Jobs!