Remote Tier 2 Technical Support Engineer

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 20, 2021

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An eCommerce technology solution provider is filling a position for a Remote Technical Support Engineer.

Must be able to:

  • Research, troubleshoot, and respond to customers to resolve questions around our API, eCommerce integrations
  • Create detailed Jira cards for the Product and Engineering teams when issues that need development work are discovered
  • Document a resolution path for cases that you work through

Skills and Requirements Include:

  • 1 or more years of SaaS technical support
  • Customer-facing communication as well as internal documentation experience
  • Familiarity with two or more languages such as Ruby/Ruby on Rails, PHP, JavaScript/Node, Python, Java, C#/.NET, Go
  • Integrating systems and tools utilizing APIs
  • Supporting APIs by utilizing troubleshooting tools such as Postman and logging systems
  • Supporting eCommerce platforms, integrations, or ERPs

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