Job Summary
A software company has a current position open for a Remote Tier 2 Technical Support Specialist.
Core Responsibilities of this position include:
- Handling complex service delivery issues with software solutions
- Supporting customers with business and/or technical questions
- Distilling complex topics into key talking points
Must meet the following requirements for consideration:
- Bachelor’s degree in computer science or related field, OR some college plus related experience
- 3 years of experience within software development or IT
- Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop
- User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation
- Technical capabilities with hands-on experience in development, coding, or database work
- A+ Certification
