Remote Tier 2 Technician in Irving

Job ID: Available for Members

Location: Texas

Compensation: Hourly

Staff Reviewed: Wed, Feb 19, 2020

Job Category: Customer Service, Information Technology

Telecommute Level: Occasionally

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Flexible

Employment Status: Temporary, Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Education Level: Bachelors

Job Summary

A staffing agency is filling a position for a Remote Tier 2 Technician in Irving.

Candidates will be responsible for the following:

  • Providing Tier 2 customer support through call and email inquiries
  • Answering high volume of Support calls and emails
  • Troubleshooting software issues using remote assistance software

Qualifications for this position include:

  • Bachelor’s, Microsoft Certification or Diploma and 3 years working in a corporate network environment
  • Willing to work a flexible schedule as needed
  • Excellent verbal and written communication
  • Must work well without direct supervision
  • A+ Certification or equivalent experience
  • Intermediate knowledge of Networking, Server OS, Remote Desktop