Job Summary
A staffing agency is filling a position for a Remote Tier 2 Technician in Irving.
Candidates will be responsible for the following:
- Providing Tier 2 customer support through call and email inquiries
- Answering high volume of Support calls and emails
- Troubleshooting software issues using remote assistance software
Qualifications for this position include:
- Bachelor’s, Microsoft Certification or Diploma and 3 years working in a corporate network environment
- Willing to work a flexible schedule as needed
- Excellent verbal and written communication
- Must work well without direct supervision
- A+ Certification or equivalent experience
- Intermediate knowledge of Networking, Server OS, Remote Desktop