Job Summary
A financial company is filling a position for a Remote Tier 3 Financial Customer Support Representative.
Core Responsibilities Include:
- Identifying issue trends and sharing key findings
- Building rapport with our customers and partners
- Helping develop key workflows with a focus on simplicity and scalability
Skills and Requirements Include:
- Experience supporting, B2C and B2B, customers via phone, chat and email/cases
- Demonstrated customer support excellence
- Metrics-driven and possesses a passion to measure and continuously improve
- Experience working under pressure in a fast-paced work environment
