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Remote Tier I Technology Customer Service Representative

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Nov 04, 2022
Job Category: Customer Service
Career Level: Experienced

Job Summary

A technology services provider has a current position open for a Remote Tier I Technology Customer Service Representative.

Candidates will be responsible for the following:

  • Providing account access support
  • Logging user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support
  • Triaging inquiries by marketplace functions

Must meet the following requirements for consideration:

  • High school Diploma or GED
  • Are receptive to training for business acumen adoption, service desk operational processes
  • Able to provide general policy information supplied by the business owners and Tier 2 systems

COMPLETE JOB DESCRIPTION

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