Job Summary

A healthcare technology company has a current position open for a Remote Tier II Help Desk Representative.

Must be able to:

• Provide second-tier help desk support assistance to the established Enterprise Service Desk (ESD)
• Log help-desk tickets into the appropriate existing workload management tracking system
• Respond to email and phone inquiries from the ESD Helpdesk or customer

Qualifications for this position include:

• May be required to attend infrequent or yearly meetup with company or other governing staff
• Bachelor's Degree in computer science, business, engineering or technical discipline
• 5 years of experience in a professional work environment (13 years if degree requirement is not met)
• Knowledge and experience in VA systems