Remote Tier II Technical Support Engineer

Job ID: Available for Members

Location: Arizona, California, Colorado, Georgia, Illinois, Louisiana, Massachusetts, Minnesota, Montana, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Washington

Compensation: To Be Discussed

Staff Reviewed: Tue, May 19, 2020

This job expires in 17 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company that provides subscription billing management needs applicants for an opening for a Remote Tier II Technical Support Engineer.

Core Responsibilities of this position include:

  • Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
  • Reproducing and reporting bugs to our development team
  • Working with the development team to resolve complex merchant issues

Applicants must meet the following qualifications:

  • Strong technical troubleshooting, problem-solving skills and the ability to think analytically
  • Excellent written communication skills, both in tone and technical descriptions
  • Previous technical support experience
  • Excellent communication and relationship-building skills
  • Passion for helping others
  • Successful track record working in a high-volume environment