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Remote Tier II Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, May 20, 2019
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company has an open position for a Remote Tier II Technical Support Specialist.

Individual must be able to fulfill the following responsibilities:

  • Analyze root-cause application issues, identify their severity, and propose fixes
  • Attend, and, at times, coordinate bi-weekly calls with top enterprise clients
  • Escalate trouble tickets and priority issues to internal partners when necessary

Qualifications Include:

  • 6 week paid comprehensive training program
  • Love being the go-to person for enterprise-level accounts
  • Have 1-3 years of client/customer relations experience
  • Can hold your own with technical troubleshooting

COMPLETE JOB DESCRIPTION

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